Blueprint
Floating or Embedded? The right mode for the right place
Bubble or building block: when the Zendesk widget should stay floating, when Embedded Mode wins, and the three rules that go wrong when you mix and render.
Topic
Messaging widget
Embed, recolor, hide and drive the chat widget.
Hands-on: the interactive widget demos →
Blueprint
JWT login: the widget knows who's writing
Logged-in customers don't have to introduce themselves again in the chat: loginUser with signed JWTs. The architecture, the flow, token renewal, and the security rules behind it. And how the same identity also logs you into the Help Center.
Blueprint
Conversations with context: tags and fields from the widget
Where does the request come from, what is it about, what belongs in routing? With conversationTags and conversationFields, the widget hands the context over up front: one line per thing worth knowing.
Blueprint
Loading the widget like a pro: snippet, timeout, fallback
Embed the Zendesk snippet cleanly: control auto-render, catch load failures and adblockers, show a designed fallback — and understand the zE queue.