The workshop
What I build, how it works, and what I learn doing it
This workshop is my open workbench for Zendesk and AI Agents. No slide deck and no release news – just things to click, how-tos to rebuild, and notes from real operations. I show what I've built, so you can see what your support can do when it's run properly.
Hands-onDemosThe Zendesk messaging widget and apps I built myself – interactive in the browser, no login. Click through it instead of picturing it.Open the demos →To rebuildKnowledgeHow-tos, basics and deep dives on Zendesk and AI Agents – organised by topic. The part you can rebuild yourself.Into Knowledge →From operationsFrom the engine roomField knowledge from real rollouts: numbers, decisions, my thoughts on good support and where I want to take it. The look behind the scenes.Into the engine room →
Want something like this in your own support? These are exactly the systems I build – from the first demo to multilingual 24/7 operation.