Basics
Admin Copilot: the AI copilot for the Admin Center
Zendesk's Admin Copilot looks at your instance and puts recommendations on the table: from dead triggers to routing. What it can do, what it can't, and who decides.
Topic
Copilot & Workspace
AI assistance and the workspace where agents actually work.
Basics
Agent Copilot: AI support right at the agent's desk
Agent Copilot is not a bot that talks to customers, but the AI layer beside the human agent in the Agent Workspace. Every reply needs his approval.
Basics
Agent Workspace: one place for every channel
One workspace instead of one tool per channel. What the Agent Workspace pulls together: the conversation view, context panel, apps and side conversations, explained for beginners.