Blueprint
Action Flows: what replaces the ZIS detour today
Loops, conditions, Custom Code, and connectors with a UI: Action Flows turn data processing in the bot context into a product, with clear limits and a migration question.
Topic
AI Agents
Bots that hold up in production – from Flow Builder to Custom Agents.
Blueprint
Flow Builder, Action Flows, Advanced, or Custom Agent: what goes where
Zendesk now gives you four ways to automate with AI Agents, but the docs won't tell you which one holds up when. A decision guide from production, with a rule of thumb that covers almost everything.
Blueprint
Flow Builder at the product's edge: data transformations with ZIS
Flow Builder can fetch API responses but can't reshape them. How an inbound webhook into Zendesk Integration Services got past that limit, and what the detour cost in production.