Topic

Help Center

The help center as the foundation of good AI answers.

Blueprint
Your own Help Center theme: the part of Zendesk you own
You can only recolor the widget from the outside. With the Help Center you get the code itself: templates, CSS, JavaScript. What a Guide theme is, how you build one, and why it's the canvas for everything else.
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Blueprint
My requests: the Help Center page that shows the real status
The default «My requests» page is a dead list. The Requests API turns it into a status tracker: secure replies and attachment uploads over TLS instead of email.
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Basics
Knowledge as the foundation: the Help Center that makes good AI answers possible
An AI answer is never better than the knowledge behind it. How a Help Center has to be built so AI Agents can answer from it reliably. The fundamentals.
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