Bot behavior in agents' hands
TWINT goes down, the chat heats up. Meanwhile the bot cheerfully keeps telling everyone all is fine. With this custom app, your team writes the incident notice itself and pushes it straight into the chatbot: on every channel, in four languages, first in test mode, then live. And when a bot topic is doing more harm than good right now, the agent simply switches it off. No IT ticket, no deployment.
Chatbot control
Incident notices & use cases, without IT
Incident notices
What the customer sees
Chat · Brand A
Assistant · online
Use-case control
Switch individual bot topics on and off — takes effect immediately on every channel.
| Use case | Channels | Bot replies |
|---|---|---|
| Check payment status | ||
| Reset password | ||
| Bonus questions | ||
| Verification |
Demo with fictional data: shows the concept, not the original.
In real operation, the app plugs straight into the bot: capture the notice, test it, push it live. And the chatbot says the right thing on every channel instantly, instead of leaving customers hanging. The team reacts in minutes, not only after the next IT deployment.