#kctx{color:#2f3941;font-family:system-ui,-apple-system,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px}#kctx [hidden]{display:none!important}#kctx .kc-mono{letter-spacing:.01em;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,Liberation Mono,monospace;font-size:12px}#kctx .kc-meta{color:#87929d;font-size:11.5px;display:block}#kctx .kc-frame{background:#fff;border:1px solid #d8dcde;border-radius:4px;position:relative;overflow:hidden;box-shadow:0 4px 14px #00000014}#kctx .kc-scroll{overscroll-behavior:contain;max-height:min(680px,80vh);overflow-y:auto}#kctx .kc-alert{align-items:flex-start;gap:9px;padding:10px 14px;line-height:1.4;display:flex}#kctx .kc-alert svg{flex:none;margin-top:2px}#kctx .kc-alert strong{font-size:13px;display:block}#kctx .kc-alert span{opacity:.85;font-size:11.5px;display:block}#kctx .kc-alert-red{color:#fff;background:#cc3340}#kctx .kc-alert-orange{color:#432f00;background:#f5a623}#kctx 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0;border:none;flex:1;align-items:center;gap:7px;padding:0;font-size:13px;font-weight:600;display:flex}#kctx .kc-chev{color:#68737d;flex:none;transition:transform .15s}#kctx .kc-sec.is-closed .kc-chev{transform:rotate(-90deg)}#kctx .kc-sec.is-closed .kc-sec-body{display:none}#kctx .kc-sec-body{padding:0 14px 12px}#kctx .kc-refresh{appearance:none;color:#68737d;cursor:pointer;background:0 0;border:none;border-radius:4px;justify-content:center;align-items:center;padding:5px;display:inline-flex}#kctx .kc-refresh:hover{color:#1f73b7;background:#f0f2f4}#kctx .kc-refresh svg{display:block}#kctx .kc-refresh .kc-ic-check{display:none}#kctx .kc-refresh.is-done{color:#2e8f6c}#kctx .kc-refresh.is-done .kc-ic-refresh{display:none}#kctx .kc-refresh.is-done .kc-ic-check{display:block}@media (prefers-reduced-motion:no-preference){#kctx .kc-refresh.is-spin .kc-ic-refresh{animation:.6s linear kc-spin}}@keyframes kc-spin{to{transform:rotate(360deg)}}#kctx .kc-row{justify-content:space-between;align-items:baseline;gap:12px;padding:4px 0;font-size:13px;display:flex}#kctx .kc-lab{color:#68737d;flex:none}#kctx .kc-val{text-align:right;color:#2f3941;overflow-wrap:anywhere;min-width:0}#kctx .kc-val-red{color:#cc3340;font-weight:700}#kctx .kc-val-green{color:#186146;font-weight:700}#kctx .kc-phone{align-items:center;gap:4px;display:inline-flex}#kctx .kc-iban{font-size:11.5px}#kctx .kc-copy{appearance:none;min-width:0;font:inherit;color:#2f3941;cursor:pointer;text-align:right;overflow-wrap:anywhere;background:0 0;border:none;align-items:center;gap:5px;padding:0;font-size:13px;display:inline-flex;position:relative}#kctx .kc-copy svg{color:#87929d;flex:none}#kctx .kc-copy:hover,#kctx .kc-copy:hover svg{color:#1f73b7}#kctx .kc-copied{z-index:5;color:#fff;white-space:nowrap;opacity:0;pointer-events:none;background:#1e1e20;border-radius:4px;padding:2px 8px;font-size:11px;font-weight:600;transition:opacity .15s;position:absolute;top:-26px;right:0}#kctx .kc-copied.is-show{opacity:1}#kctx .kc-iconbtn{appearance:none;color:#68737d;cursor:pointer;background:0 0;border:none;border-radius:4px;justify-content:center;align-items:center;padding:4px;display:inline-flex}#kctx .kc-iconbtn:hover{color:#1f73b7;background:#f0f2f4}#kctx .kc-note{color:#6d5a00;background:#fff8e1;border:1px solid #f0df9a;border-radius:4px;margin-top:8px;padding:8px 10px;font-size:12.5px;line-height:1.5}#kctx .kc-note .kc-meta{margin-top:3px}#kctx .kc-limit{padding:5px 0}#kctx .kc-limit-top{justify-content:space-between;gap:10px;margin-bottom:4px;font-size:12.5px;display:flex}#kctx .kc-bar{background:#e8ebed;border-radius:3px;height:6px;overflow:hidden}#kctx .kc-fill{border-radius:3px;height:100%;display:block}#kctx .kc-fill-green{background:#2e8f6c}#kctx .kc-fill-orange{background:#e79b17}#kctx .kc-fill-red{background:#cc3340}#kctx .kc-tag{white-space:nowrap;border-radius:4px;align-items:center;gap:4px;padding:2px 7px;font-size:11px;font-weight:700;display:inline-flex}#kctx .kc-tag.mt-1\.5{margin-top:6px}#kctx .kc-tag-blue{color:#1f73b7;background:#edf7ff;border:1px solid #bcd9f1}#kctx .kc-tag-green{color:#186146;background:#edf8f4;border:1px solid #c8e8db}#kctx .kc-tag-orange{color:#ad5e18;background:#fff7ed;border:1px solid #f2cd91}#kctx .kc-doc{align-items:center;gap:9px;padding:6px 0;display:flex}#kctx .kc-doc>svg{color:#68737d;flex:none}#kctx .kc-doc-main{flex:1;min-width:0}#kctx .kc-doc-name{font-size:13px;font-weight:600;display:block}#kctx .kc-divider{background:#f0f2f4;border-top:1px solid #e8ebed;border-bottom:1px solid #e8ebed;height:8px}#kctx .kc-history{padding:12px 14px 10px}#kctx .kc-h3{letter-spacing:.08em;text-transform:uppercase;color:#68737d;margin:0 0 10px;font-size:11px;font-weight:700}#kctx .kc-csat-row{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:10px;display:flex}#kctx .kc-csat{color:#2e8f6c;font-size:30px;font-weight:700;line-height:1;display:block}#kctx .kc-csat-box .kc-meta{margin-top:3px}#kctx .kc-chips{flex-wrap:wrap;justify-content:flex-end;gap:5px;display:flex}#kctx .kc-chip{color:#49545c;white-space:nowrap;background:#f0f2f4;border:1px solid #d8dcde;border-radius:4px;padding:2px 8px;font-size:11.5px;font-weight:600;display:inline-block}#kctx .kc-stats{flex-wrap:wrap;gap:5px;margin-top:10px;display:flex}#kctx .kc-st{letter-spacing:.05em;text-transform:uppercase;white-space:nowrap;color:#fff;border-radius:4px;flex:none;padding:2px 6px;font-size:10.5px;font-weight:700;display:inline-block}#kctx .kc-st-open{background:#e34f32}#kctx .kc-st-pending{background:#3091ec}#kctx .kc-st-solved{background:#87929d}#kctx .kc-trows{margin-top:8px}#kctx .kc-trow{appearance:none;width:100%;font:inherit;text-align:left;cursor:pointer;background:0 0;border:none;border-top:1px solid #f0f2f4;border-radius:4px;align-items:center;gap:10px;padding:9px 4px;display:flex}#kctx .kc-trow:hover{background:#f8f9f9}#kctx .kc-trow-ic{color:#68737d;flex:none;display:inline-flex}#kctx .kc-trow-main{flex:1;min-width:0}#kctx .kc-trow-subj{color:#1f73b7;white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;display:block;overflow:hidden}#kctx .kc-trow .kc-meta{margin-top:1px}#kctx .kc-overlay{z-index:20;overscroll-behavior:contain;background:#fff;position:absolute;inset:0;overflow-y:auto}@media (prefers-reduced-motion:no-preference){#kctx .kc-overlay{animation:.18s ease-out kc-slide}}@keyframes kc-slide{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}#kctx .kc-ov-head{z-index:2;background:#fff;border-bottom:1px solid #e8ebed;justify-content:space-between;align-items:flex-start;gap:8px;padding:12px 14px;display:flex;position:sticky;top:0}#kctx .kc-ov-title{color:#2f3941;overflow-wrap:anywhere;margin:0 0 5px;font-size:13.5px;font-weight:600;line-height:1.4}#kctx .kc-ov-title .kc-mono{color:#68737d;margin-right:3px}#kctx .kc-ov-meta{color:#68737d;border-bottom:1px solid #f0f2f4;flex-wrap:wrap;gap:6px 14px;padding:10px 14px;font-size:12px;display:flex}#kctx .kc-ov-meta>span{align-items:center;gap:5px;display:inline-flex}#kctx .kc-steps{padding:14px 14px 6px;display:flex}#kctx .kc-step{text-align:center;flex:1;min-width:0;position:relative}#kctx .kc-step:before{content:"";background:#d8dcde;width:100%;height:2px;position:absolute;top:5px;left:-50%}#kctx .kc-step:first-child:before{display:none}#kctx .kc-step.is-done:before{background:#1f73b7}#kctx .kc-step-dot{z-index:1;background:#fff;border:2px solid #d8dcde;border-radius:50%;width:12px;height:12px;display:inline-block;position:relative}#kctx .kc-step.is-done .kc-step-dot{background:#1f73b7;border-color:#1f73b7}#kctx .kc-step-label{color:#2f3941;margin-top:4px;font-size:11px;font-weight:600;display:block}#kctx .kc-step .kc-meta{font-size:10.5px}#kctx .kc-comments{gap:10px;padding:10px 14px 16px;display:grid}#kctx .kc-com{background:#fff;border:1px solid #e8ebed;border-radius:4px;padding:9px 11px}#kctx .kc-com-intern{background:#fff8e1;border-color:#f0df9a}#kctx .kc-com-bot{background:#f2f8fd;border-color:#cfe3f5}#kctx .kc-com p{color:#2f3941;margin:6px 0 0;font-size:12.5px;line-height:1.55}#kctx .kc-com-top{flex-wrap:wrap;align-items:center;gap:6px;display:flex}#kctx .kc-com-top .kc-meta{display:inline}#kctx .kc-combadge{letter-spacing:.06em;text-transform:uppercase;border-radius:4px;padding:1px 6px;font-size:10px;font-weight:700;display:inline-block}#kctx .kc-combadge-public{color:#186146;background:#edf8f4;border:1px solid #c8e8db}#kctx .kc-combadge-intern{color:#5c4a00;background:#f5d878;border:1px solid #e0bf4e}#kctx .kc-combadge-bot{color:#1f73b7;background:#edf7ff;border:1px solid #bcd9f1}#kctx .kc-transwrap{margin-top:7px}#kctx .kc-translate{appearance:none;color:#1f73b7;font:inherit;cursor:pointer;background:#fff;border:1px solid #c2c8cc;border-radius:4px;padding:3px 9px;font-size:11.5px;font-weight:600}#kctx .kc-translate:hover{border-color:#1f73b7}#kctx .kc-translate:disabled{color:#87929d;cursor:default}#kctx .kc-trans{color:#49545c;background:#f8f9f9;border-left:3px solid #1f73b7;border-radius:0 4px 4px 0;padding:7px 9px;font-size:12px;line-height:1.5}#kctx .kc-transmeta{letter-spacing:.06em;text-transform:uppercase;color:#87929d;margin-bottom:3px;font-size:10px;font-weight:700;display:block}#kc-toast{z-index:60;color:#fff;opacity:0;pointer-events:none;background:#1e1e20;border-radius:8px;max-width:min(92vw,460px);padding:10px 16px;font-size:13px;line-height:1.45;transition:opacity .2s,transform .2s;position:fixed;bottom:24px;left:50%;transform:translate(-50%,12px)}#kc-toast.is-show{opacity:1;transform:translate(-50%)}